The business was founded by Rob Norman, a veteran of the coffee industry with over 30 years’ experience in coffee machine engineering and servicing. Currently Rob is assisted on the technical side by Kiefer Lambourne and the office and admin are managed by Caroline Holbrook.
Although Beans and Machines has grown strongly over the past ten years, we have striven to maintain our standards of top-quality customer service and providing our customers with the best possible products.
Founder of Beans & Machines, Rob specialises in the installation and repair of new and refurbished coffee equipment, and has gained a wealth of experience in the coffee industry since 1985 which has resulted in a long standing relationship with CMA Astoria.
Trish has spent her working life in the retail and catering industry and brings a wealth of knowledge and experience to the business.
Caroline joined the team in 2016 and keeps everything in the Beans and Machines HQ ticking over as it should, looking after the accounts, customer enquiries, website editing & assisting Rob with sales support.
Kiefer has been with the business since day one, and with a keen passion and natural flair for engineering & sales he has become a key member of the Beans and Machines team.
Megan joined the team in 2018 and is responsible for our direct marketing and our social media presence. Check her regular posts on Facebook, which keeps everyone up to date with our current news.
Flo (aged 6 years old) is very good at sweeping up, teaching us new songs & dance moves & eating all of our jammy dodgers!
What Our Customers Say
Looking for a coffee supplier for our new venture at Meadgate Farm Shop seemed overwhelming at first, however after being referred to Beans and Machines by The King William, we got in touch with Rob who has been nothing but accommodating, welcoming and friendly ever since.
From our first coffee tasting experience to free loaning us a coffee grinder when ours didn't work, we cannot fault them! We have nothing but compliments for the Fairtrade Organic Honduras Coffee Beans we opted for. From the service to the product & everything in between, Beans and Machines are top notch!
Steph, Todd & The Team at Meadgate Farm Shop, Bath
I would just like to say how much my customers love your coffee, it's so smooth and a friend of mine who owned a coffee business won't drink anything else, she loves it. A big thank you to Rob and the Team, nothing is too much trouble and they are always ready to help.
Sue Ruff, Time for Tea, Street
I have used Beans and Machines since their inception in 2011 and have always been delighted with their friendly customer service, prompt delivery and quality ingredients. Rob and Jane's wealth of knowledge goes a long way in supporting our busy ever expanding school. They are a great company and deserve all the credit they receive. Oh and don’t forget the coffee is exceptional. 10/10 from me.
Adrian Fairlie, Executive Chef, Kingswood School , Bath